Guidelines

Quick Summary

Malaysia has set up a Fast Track approval mechanism to expedite the entry of business travellers into Malaysia. Business travellers who wish to access this arrangement will have to make an application for an Entry Permission with the One Stop Centre (OSC) via MyEntry in not less than 14 days before departure. The application can also be made by the Sponsor of the business traveller, which refers to a Ministry/Government Agency or company registered in Malaysia/Headquarter of the respective foreign country.

Please obtain the Entry Permission Approval before making further travel arrangements. The decision to approve or reject the application will be made known within three (3) working days upon complete information received by the OSC.

Business travellers will be required to show that they have been tested negative for a PCR COVID-19 Test before departing from their residing country within 3 days before departure, by submitting the following:

  1. Health Declaration Form, Ministry of Health Malaysia (Download Form)
  2. Computer-generated laboratory test result with pre-departure travel memo (Download template of pre-departure travel memo)

These travellers will not undergo the mandatory quarantine period, but will be tested again upon arrival at the Business Travellers Centre. They will have to bear all related costs.

Once business travellers are approved and have received their Entry Permission Approval, they can then proceed with their travel arrangements such as visa application (if required), flight ticket and accommodation reservations. The usage of public transport is prohibited including e-hailing services and domestic flights (except for the States of Sabah and Sarawak). 

Business travellers are required to make the necessary payment for the services of the Business Travellers Centre including the COVID-19 test, refreshments and services of a Liaison Officer.

Business travellers are required to strictly adhere to a controlled itinerary which is pre-declared during the submission of application with the One Stop Centre. A Government-appointed Liaison Officer will be accompanying the business traveller throughout the duration of their stay in Malaysia to ensure the adherence of the itinerary.

Please abide by all COVID-19 prevention measures and health protocols. Business travellers will be required to use the MySejahtera App, Malaysia’s contact tracing app, during their stay in Malaysia.

Pre-Arrival

The following documents will be required to be submitted at the Business Travellers Centre and Immigration Counter upon arrival at the Kuala Lumpur International Airport (KLIA):

1. Entry Permission Approval

The Entry Permission Approval can be applied to the One Stop Centre (OSC) via MyEntry. Decision will be available within 3 working days upon receipt of completed application with all necessary documents by the OSC. The process flow for this application can be found here. These are the required documents for the approval of the Entry Permission:

a. Official Letter

  • Business Travellers are required to obtain an invitation letter from a Government Ministry/Agency or any company registered in Malaysia, or an approval letter from the State Governments of Sabah/Sarawak for entry to Sabah and Sarawak. Note: Foreign business travellers are subjected to 14 days of quarantine for the entry to Sabah/Sarawak

b. Detailed Itinerary

  • The applicant must pre-declare their itinerary which will be closely monitored. This will include flight ETA and ETD, details of meetings and individuals to meet as well as private transport arrangements, accommodation or any other related details. The usage of public transport is prohibited including e-hailing services and domestic flights (except for the States of Sabah and Sarawak). 
  • The business traveller (or group of business travellers – limited up to 5 pax/group) will be accompanied by a Government-appointed Liaison Officer throughout the duration of their stay in Malaysia.
  • Applicants are encouraged to use the prescribed itinerary sample. Download Itinerary Sample

c. Flight Ticket Details

  • The applicant must provide the tentative estimated time of arrival and departure (ETA and ETD) of their flight as well as other relevant flight details.

d. Valid Passport

  • The business traveller must possess a valid and active passport for at least 6 months.

The status of the Entry Permission application can be tracked here. Once approved, business travellers will receive a formal digital notification of their Entry Permission Approval Letter and may download the approval letter after the payment for the Business Travellers Center (BTC) has been made. Then, the business travellers may proceed with the rest of their travel arrangements:

2. Single Entry Visa

  • The approved business traveller can apply for a single-entry visa for travel to Malaysia through the usual channels namely the Malaysian Embassy/ High Commission or Consulate-General (if applicable).

3. Health Declaration: Negative PCR COVID-19 Test Result

  • Business travellers are required to show that they have been tested negative for a polymerase chain reaction (PCR) COVID-19 test before departing from their residing country within 3 days before departure, by submitting the following:
  • These travellers will not undergo the mandatory quarantine period, but will be tested again upon arrival at the Business Travellers Centre. They will have to bear all related costs.
  • They should also monitor their health status and defer travel if feeling unwell, and should not travel out of their residing country in the entirety of the 7 days prior to departure.

4. Letter of Undertaking (LoU) and Indemnity

  • Business travellers are required to thoroughly understand and accept all terms and conditions outlined in the Letter of Undertaking (LoU) and Indemnity. This letter can be downloaded here (LINK).
  • You are also required to submit the signed LoU when applying for the Entry Permission Approval at MyEntry (https://myentry.myxpats.com.my/app/). This signed copy is required to be presented at the Business Travellers Centre.

5. Payment for Business Travellers Centre Services

  • Business travellers are required to make the necessary payment for the services of the Business Travellers Centre including the COVID-19 test, refreshments and services of a Liaison Officer, prior to arrival in Malaysia.
  • Upon arrival, the business traveller will be required to submit their receipt of the payment of services at the Business Travellers Centre counter.

Additional Notes:

  • Printed copies in A4 size paper of all documents listed above are required to be in English and will be submitted at the Business Travellers Centre Counter/Immigration Counter. 
  • Business travellers are required to download and use the MySejahtera app for the duration of their stay in Malaysia.
  • All costs involved are borne completely by the business traveller.

Arrival & Stay

Short-term business travellers can expect the following facilitation and measures to take place upon your arrival and stay in Malaysia:

1. Arrival Gate

  • Upon disembarking the plane, business travellers will be greeted by a duty officer at their arrival gate who will usher them to the Business Travellers Centre.
  • In line with the standard public health guidelines, protective face mask or covering are enforced at all public spaces.

2. Health Screening

  • Business travellers will be required to undergo a health inspection and screening at the international gate, in accordance with the processes by the Ministry of Health, Malaysia.
  • If found symptomatic, the business traveller will be stationed at a holding room before proceeding to the University Malaya Medical Centre (UMMC) for further treatment. They will be escorted by a Ministry of Health (MOH) representative at KLIA. The business traveller will bear any related cost. More information on the process and charges can be found here.
  • If found non-symptomatic, the business traveller can proceed to undertake a PCR COVID-19 Test at the Business Travellers Centre.

3. Business Travellers Centre (BTC)

  • At the BTC, the business traveller is required to verify and provide the relevant documents, as outlined in the Checklist including the signed Letter of Undertaking (LoU) and Indemnity.
  • Once registered, the business traveller will be ushered to undertake the compulsory RT-PCR COVID-19 Test at BTC. Results of tests will be known within 3 hours as there is a dedicated lab within the centre to expedite the process.
  • During this period, the business traveller is welcomed to enjoy the business lounge facilities at BTC. More information on BTC can be found here.
  • If the PCR COVID-19 test result is positive, the Duty Officer will inform a representative from the Ministry of Health (MOH). The business traveller will then be escorted to the University Malaya Medical Centre (UMMC) for further treatment/quarantine.

4. Immigration Counter, Collection of Baggage and Customs Check

  • Business travellers with a negative PCR COVID-19 test result may proceed directly to the Special Immigration Counter, as they are officially exempted from the mandatory 14-day quarantine period.
  • Please ensure all necessary documents are ready for submission.
  • Following the immigration clearance, the business traveller will continue on with the usual collection of baggage and customs check and clearance.

5. Stay in Malaysia

  • At the Arrival Hall, the business traveller is greeted by a Government-appointed Liaison Officer and can proceed to the next destination via a dedicated airport transfer or private car as arranged by the sponsor or host company/Government Agency/Ministry.
  • The Liaison Officer will continue to accompany the business traveller throughout their stay in Malaysia, as per the pre-declared itinerary.
  • The movement of the business traveller is strictly confined to their pre-declared itinerary. Usage of public transport and other e-hailing options (including road, sea or domestic flights with the exception of Sabah/Sarawak) is prohibited. Business travellers are required to use the pre-arranged transport by the company/ Government agency/ sponsor during their stay in Malaysia. 
  • Where the traveller is unable to abide by the pre-declared itinerary for any reason, they must ensure that any deviations are crucial and kept to a minimum. Any deviations are required to be reported to the Liaison Officer in advance, approved by the OSC and confined to the same departure date.
  • The cost of the traveller’s accommodation, logistics arrangements and liaison services will be borne by the business traveller/host company/sponsor.
  • For the duration of the stay, the traveller must abide by the public health protocols and regulations as outlined by the Ministry of Health, Malaysia such as:
    • Downloading and using the MySejahtera apps for contact tracing
    • Undertaking daily temperature checks 
    • Using hand sanitizer
    • Wearing surgical grade masks
    • Practicing safe distancing
  • If business travellers start to develop any COVID-19 symptoms during their stay in Malaysia, they are required to immediately undertake a COVID-19 test at the nearest clinics/hospitals which provide such facilities. If the test result is positive, the business traveller will be transferred to the University Malaya Medical Centre (UMMC), or the nearest dedicated Government Hospital for treatment and quarantine. Please ensure that the Liaison Officer is aware of your condition as they will be required to notify the Business Travellers Centre. Business travellers will be required to bear all related cost for the treatment and quarantine

Pre-Departure

Prior to departure from Malaysia, business travellers are required to take the PCR COVID-19 Test at accredited hospitals/clinics within three days before departure date. Boarding is only allowed for those with a negative test result. This requirement is not necessary if the business traveller is staying in Malaysia for less than 3 days. The list of accredited hospitals/clinics/laboratories can be found here.

If the COVID-19 test result is positive, the business traveller will be required to follow the current National Disaster Management Agency (NADMA) processes whereby they will be escorted to University Malaya Medical Centre (UMMC) with reference from the relevant District Health Officer (PKD), in accordance with the Ministry of Health, Malaysia. The cost of treatment and hospitalisation will be borne by the business traveller.

If the Business Traveller is hospitalised for COVID-19 at any point of their stay in Malaysia, the Sponsors are responsible to obtain a Special Pass from the Immigration Department to legalise their stay until their full recovery (if their stay exceeds 30/60/90 days.