One Stop Centre
> One Stop Centre

Malaysia, as an open trading nation is not spared from the impact of the COVID-19 outbreak on productivity, supply chains and growth plans of many businesses. As the country battles to contain the pandemic and employs movement restriction measures, a strategic solution is necessary to enable business travellers to enter the country in line with efforts to minimise disruptions to the economy and revitalise trade and investment into Malaysia.

Travel processes will be frequently updated in response to the evolving pandemic situation. Hence, a One Stop Centre (OSC) was established to ease the movement of business travellers by expediting the approval of their entry to do business in Malaysia, while prioritising public health, livelihoods and economic sustainability. It comprises representatives from the Immigration Department of Malaysia, Ministry of Health (MOH), Ministry of International Trade and Industry (MITI) and Malaysian Investment Development Authority (MIDA). With the combined efforts of this taskforce, the Government is committed to enabling business continuity while safeguarding public safety.

The OSC provides a Fast Track approval mechanism to facilitate the ease of doing business. To be eligible for this fast-track option, business travellers will need to adhere to the necessary requirements and submit their Entry Permission application to the OSC via MyEntry or MyTravelPass in not less than 14 working days before departure.

The OSC caters to business travellers from all economic sectors that are entering Malaysia for a short-term stay (14 days or less) or a long-term stay (more than 14 days). They are made up of the following categories:

A. Short-term Business Travellers

Potential investors seeking to do business in Malaysia

Business customers for product qualification and validation before commercial production

Technical experts for ad-hoc emergency cases to serve single or multiple customers across Malaysia

Existing investors namely business owners, board members, executives and associates of companies in Malaysia (without Employment Pass or EP)

B. Long-term Business Travellers

New/Existing foreign technical experts stranded abroad with Professional Visit Pass (PVP) to serve multiple customers across Malaysia

New/Existing expatriates stranded abroad, namely active pass holders of the EP, PVP and Resident Pass-Talent (RP-T)

Frequent foreign business travellers (Exit & Return) including RE/RO/PH representatives

Permanent Resident (PR) Pass Holders

Malaysia My 2nd Home (MM2H) Social Visit Pass Holders

Frequent Malaysian business travellers (Exit & Return)

Social Visit Pass Holders (15-90 days)

At Malaysia’s One Stop Centre – Safe Travel website, you can also find the latest announcements, updates, guidelines and facilities to cater to your business needs.

Frequently Asked Question (FAQ)

What is the One Stop Centre (OSC)?

The One Stop Centre (OSC) provides Entry Permission approval for Short Term (14 days and less) and Long Term (more than 14 days) business travellers during the Movement Control Order (MCO)
period. The digital Entry Permission decision letter will be issued by the Immigration Department of Malaysia.

The OSC is managed by MIDA with representatives from the Ministry of International Trade and Industry (MITI), Malaysian Investment Development Authority (MIDA), Ministry of Health (MOH), Immigration Department of Malaysia (IMI) and other relevant ministries and agencies to ensure the legitimacy and health status of travellers prior to their entry into Malaysia.

When did the OSC start its operations?

The OSC commenced its operations on 2 nd October 2020 and meetings are held on a daily basis within the work week.

Who are the business travellers that can be considered by the OSC?

The OSC caters to business travellers from all economic sectors that are entering Malaysia for a short-term stay (14 days or less) or a long-term stay (more than 14 days). They are made up of the following categories:

Short Term (14 days or less)
1. Potential investors seeking to do business in Malaysia
2. Business customers for product qualification and validation before commercial production
3. Technical experts for ad-hoc emergency cases to serve single or multiple customers across Malaysia
4. Existing investors namely business owners, board members, executives and associates of companies in Malaysia (without Employment Pass or EP)

Long Term (More than 14 days)
1. New/Existing foreign technical experts stranded abroad with Professional Visit Pass (PVP) to serve multiple customers across Malaysia
2. New/Existing expatriates stranded abroad, namely active pass holders of the EP, PVP and Resident Pass-Talent (RP-T)
3. Frequent foreign business travellers (Exit & Return) including RE/RO/PH representatives
4. Permanent Resident (PR) Pass Holders
5. Malaysia My 2nd Home (MM2H) Social Visit Pass Holders
6. Frequent Malaysian business travellers (Exit & Return)
7. Social Visit Pass Holders (15-90 days)

What are the functions of OSC?

The functions are as follows:

1. Receive and review applications for the entry of short-term and long-term business travellers into Malaysia.
2. Evaluate the applications that fulfil the criteria, guidelines, requirements and conditions.
3. To determine the volume of applications to be evaluated per day in order to control the number of Business Traveller’s arrival, which is limited to 500 entries per week.
4. The decision to recommend for approval or rejection of the application of business travellers is within three (3) working days, including the approval taken by Immigration Department.
5. The Entry Permission decision letter will be issued by IMI via MYEntry; and will be copied to the OSC Committee on a daily basis.
6. Any decision made by the OSC Committee will be based on the current Malaysian government criteria
and guidelines.

When should I submit my application to OSC?

The application for the business travellers’ Entry Permission must be submitted at least 14 days prior
to your departure date.

You can refer to the flowchart here:LINK

Where should I submit my application for the Entry Permission?

You can submit your application via MYEntry at myentry.myxpats.com.my/app 

What kind of approval will OSC issue?

OSC will provide Entry Permission approval for Short Term & Long Term business travellers

 

Long term business travellers must have a valid work permit before applying for Entry Permission through MYEntry or MyTravelPass. Applications for the work permits have to be submitted to the Immigration Department Malaysia via ESD online system at https://esd.imi.gov.my/. The type of work permits issued by ESD for long term business travellers are: – 

  1. Employment Pass (“EP”) including dependent(s)
  2. Professional Visit Pass (“PVP”)
  3. Resident Pass-Talent (“RPT-T”) including dependent(s)

 

As for short term foreign business travellers, they do not require a work permit before applying for Entry Permission and can apply directly to MYEntry.

When will I know the results of my application to the OSC via MYEntry?

A decision will be made within three (3) working days of complete information received by the OSC.

If I have been offered a permanent job under the payroll of a company registered in Malaysia, am I allowed to enter the country during this MCO period and what are the procedures?

Yes, you can enter into Malaysia. You are required to obtain an Employment Pass if you are under the long term contract employment of a company registered in Malaysia. Applications can be submitted through ESD Online System at esd.imi.gov.my. Once approved, you can then proceed to apply for the Entry Permission approval through MYEntry.

If foreign investors get the Entry Permission from OSC, will they be exempted from the mandatory quarantine?

Approved short term business travellers who are staying 14 days or less in Malaysia are exempted from the mandatory quarantine provided that they have tested negative for their PCR COVID-19 test which was taken at the Business Travellers Centre upon arrival.

For Long Term Business Traveller, they are not exempted and will have to undergo the mandatory quarantine at the designated quarantine centre.