FAQ
> FAQ

Frequently Asked Question (FAQ)

  • Malaysia is open for business. We warmly welcome companies and individuals seeking to do business in Malaysia. We look forward to assisting you in facilitating your ventures here, while keeping you, your partners and Malaysians safe.

  • Balancing business continuity and public safety. It is our utmost priority to enable business operations to continue while ensuring adherence to strict public safety measures. 

  • Business to be conducted against the backdrop of Standard Operating Procedures. The Malaysian government has prepared a set of Standard Operating Procedures which allow for optimal business continuity while prioritising public health and safety.

  • Malaysia has established a One Stop Centre to facilitate expediting business travel applications in Malaysia. 

General

Can I visit Malaysia to do business?

Yes, you can. Eligible business travellers who wish to submit their applications may do so via the MyEntry website at https://myentry.myxpats.com.my/app/ and adhere to follow the pre-determined Standard Operating Procedures (SOPs) while doing business in Malaysia.

How long can the business travellers stay in Malaysia?

Short-term business travellers with an approved Entry Permission can enter and stay in the country for a period of 14 days or less, from the date of arrival at the Kuala Lumpur International Airport (KLIA). 

Long-term business travellers with an approved Entry Permission can enter and stay in the country for a period of more than 14 days, from the date of arrival at the Kuala Lumpur International Airport (KLIA) .

What if I am travelling from a country with more than 150,000 COVID-19 active cases?

Your country of origin does not matter if you are willing to comply with the pre-determined SOPs while doing business in Malaysia. We welcome investors, executives and business people from all countries.

What are the SOPs that I need to follow when I visit Malaysia to do business?

The SOPs cover three different stages of your business travel. 

  • Stage 1: Pre-Arrival
  • Stage 2: Arrival
  • Stage 3: Departure

You may refer to the ‘Guidelines’ section under the respective business traveller type for more information.

What are the procedures that the business travellers need to do at the pre-arrival stage?

Short-term Business Travellers need to do the following at the pre-arrival stage:

a) Business travellers are required to have an official letter from sponsors in the forms of: 

  • Invitation letter from a Ministry/ Government Agency/ company registered in Malaysia; and/or 
  • Approval Letter from the State Governments of Sabah/ Sarawak (for entry to Sabah and Sarawak).

b) Detailed itinerary*: 

  • Date of arrival and departure (flight itinerary i.e. ETA and ETD) 
  • Accommodation confirmation 
  • The details of meetings and individuals to meet

*Note: Business travellers have to use the transportation arranged by the sponsor during their stay in Malaysia. The usage of public transport is prohibited including e-hailing services and domestic flights (except for the states of Sabah and Sarawak).

c) The business travellers must possess a passport with a validity period of not less than 6 months. 

d) Application to be submitted via the MyEntry website at https://myentry.myxpats.com.my/app/

  • Potential Investor – Application to be submitted by the business travellers 
  • Business Customers; Technical Experts; and Existing Investors (without Employment Pass) – Application to be submitted by a sponsor*. 

*Sponsor is defined as a Ministry/ Government agency/ company registered in Malaysia. 

e) Entry Permission decision will be made within three (3) working days upon complete information received by the OSC Committee. 

f) For Approved Entry Permission: 

  • The business travellers will receive a formal digital notification of Entry Permission approval letter. 
  • It is compulsory for business travellers to undertake the PCR COVID-19 Test at their accredited lab within three (3) days prior to departure from home country and obtain a certificate of having tested negative. Business travellers are required to produce a computer generated laboratory test result (in English). The template of pre-departure travel memo on the COVID-19 PCR test result can be obtained here (LINK).
  • Business travellers shall obtain a Visa from the respective Malaysian Embassy / High Commission or Consulate General prior to entry to Malaysia, if applicable. 
  • The business traveller / sponsor is required to make payment for Business Travellers Centre (BTC) services charges at least three (3) working days prior to departure.

For Potential Investors, the service charges are to be made by themselves. For Business Customers, Technical Experts, and Existing Investors (without Employment Pass), the service charges are to be made by a sponsor. Payment that has been made will not be refunded.

  • Confirmed flight ticket (ETA and ETD). 
  • Approved detailed itinerary. 
  • Submit the completed and signed Letter of Understanding (LoU) and Indemnity for Short Term Business Travellers which will be presented upon arrival at BTC.
  • Printed copies in A4 size paper of all related documents and are required to be in English. 
  • Download and install MySejahtera apps for contact tracing 

 

Long-term Business travellers need to do the following at the pre-arrival stage:

a) Business travellers are required to have an official letter in the forms of: 

  • EP, PVP, RP-T approval (to apply via ESD Online System at www.esd.imi.gov.my); 
  • Permanent Resident (PR) Approval (only for business travellers); 
  • MM2H Social Visit Pass (only for business travellers); 
  • Invitation from a sponsor at destination country for exit and return of both foreign and Malaysian; and Social Visit Pass (15 – 30/60/90 days). 

b) The business travellers must possess a passport with a validity period of not less than 6 months 

c) Business travellers / Sponsors are required to submit applications via:- 

  • MyEntry website at https://myentry.myxpats.com.my
    • Employment Pass (EP) including Dependent(s) 
    • Professional Visit Pass (PVP) 
    • Resident Pass –Talent (RP-T) including Dependent(s) 
    • Foreign Exit-return (EP, PVP and RP-T) 
  • MyTravelPass website at https://mtp.imi.gov.my
    • Social Visit Pass (15 – 30/60/90 days) 
    • MM2H Social Visit Pass (only for business travellers) including Dependent(s) 
    • Permanent Resident (PR) Approval (only for business travellers) including Dependent(s) 
    • Malaysian Exit- Return 

d) Entry Permission decision will be made within three (3) working days upon complete information received by the OSC Committee. 

e) For Approved Entry Permission: 

  • The business travellers will receive a formal digital notification of Entry Permission approval letter. 
  • It is compulsory for business travellers to undertake the PCR COVID-19 Test at their accredited lab within three (3) days prior to departure from home country and obtain a certificate of having tested negative. Business travellers are required to produce a computer generated laboratory test result (in English). The template of pre-departure travel memo on the COVID-19 PCR test result can be obtained here (LINK).
  • Business travellers shall obtain a Visa from the respective Malaysian Embassy / High Commission or Consulate General prior to entry to Malaysia, if applicable. 
  • Complete Letter of Understanding (LoU) and indemnity. 
  • Printed copies in A4 size paper of all related documents and are required to be in English 

Download and install MySejahtera apps for contact tracing

What are the procedures that the business travellers need to do at the arrival stage?

Short-term Business travellers need to do the following at the arrival stage:

a) Fast Track services will be extended once the business travellers disembark from the plane. 

b) Upon arrival, duty officers will accompany business travellers to Business Traveller Centre (BTC). 

c) In the event business travellers are found symptomatic at the health screening station at BTC, they will be stationed at the holding room before proceed to University Malaya Medical Centre (UMMC) for further treatment. The Duty Officer will inform the Ministry of Health (MOH) at KLIA to escort business travellers to hospital. 

d) ) For non-symptomatic, business travellers are required to do verification of the relevant documents according to the checklist and registration, including the signed LoU and Indemnity for Short Term Business Travellers. 

e) Once registered, business travellers will be ushered to undertake the compulsory RT-PCR COVID-19 test at BTC. Results of the tests will be known within 3 hours.

f) While waiting for the COVID-19 test result, business travellers can rest at the business lounge at BTC. 

g) For the COVID-19 positive test results, the Duty Officer will inform MOH KLIA to escort business travellers to University Malaya Medical Centre (UMMC). 

h) For the COVID-19 negative test result, Duty Officer will accompany the business travellers to proceed to special Immigration lane, luggage pick-up and customs clearance. 

i) Duty officer will hand over the business travellers to the assign Liaison Officer at the arrival hall. 

j) Private transportation will be arranged by the sponsor and a liaison officer will accompany the business travellers to proceed with the approved itinerary until departure. 

k) Movement of business travellers is restricted to only what is stated in the approved itinerary and unaccompanied movement is not allowed. Any changes to the approved itinerary will not be entertained. 

l) The usage of public transport is prohibited including e-hailing services and domestic flights (except for the states of Sabah and Sarawak). Business travellers have to use the transportation arranged by the sponsor during their stay in Malaysia.

m) While business travellers are in Malaysia, they must comply with the following Malaysia’s COVID-19 SOPs: 

  • Downloading and using MySejahtera apps 
  • Undertaking daily temperature checks 
  • Using hand sanitizer 
  • Wearing surgical grade masks 
  • Practicing safe distancing 

n) If the business travellers develop symptoms during their stay in Malaysia, they are required to immediately seek treatment at the nearest clinics / hospitals that undertake the COVID-19 test. The Liaison Officer will notify BTC. 

If the test result is positive, the clinics / hospital will inform the nearest District Health Office (PKD) to accompany the business travellers to dedicated Government Hospital for treatment. The Liaison Officer will notify BTC.

 

Long-term Business travellers need to do the following at the arrival stage:

a) Upon arrival, any business traveller found symptomatic at the health screening station at the arrival gate, will be referred to the designated Government hospital for further treatment. 

b) A COVID-19 negative result would allow the business travellers to proceed with the mandatory quarantine at the designated quarantine stations. If the test result is positive, the business travellers will be transferred to the dedicated hospitals for treatment. 

c) Non-symptomatic Business Travellers: 

i) Required to undertake a compulsory PCR COVID-19 test at KLIA and to proceed to immigration counter to be escorted to the dedicated quarantine stations determined by Ministry of Health of Malaysia (MOH).

ii) If tested positive for COVID-19, business travellers at quarantine stations will be transferred to the nearby hospital for treatment by MOH. All business travellers belongings at the quarantine stations will be taken to the hospital and the cost of the quarantine shall be settled accordingly by business travellers.

d) While business travellers are in Malaysia, they must comply with the following Malaysia’s COVID-19 SOPs: 

  • Downloading and using MySejahtera apps 
  • Undertaking daily temperature checks 
  • Using hand sanitizer 
  • Wearing surgical grade masks 
  • Practicing safe distancing

What are the procedures that the business travellers need to undertake at the departure stage?

Short-term Business travellers need to do the following at the departure stage:

a) The business travellers are required to undertake the COVID-19 test at the accredited Hospital/clinic, three (3) days prior to departure and boarding is allowed for those with negative test result. Liaison Officer to accompany business traveller to the nearest hospitals/clinics /laboratories for the COVID-19 test and to notify BTC. This requirement is not necessary if the business travellers are staying in Malaysia less than three (3) days. 

(List of accredited hospitals / clinics as in Appendix 1) 

b) If the test result is positive, the business travellers will be transferred to the dedicated hospitals for treatment through the notification of the relevant clinics/hospitals. The Liaison Officer will notify BTC. 

c) The cost of treatment and hospitalization will be borne by the business travellers 

d) At any stage if the business travellers are hospitalised for COVID-19, the sponsors are responsible to obtain a Special Pass from the Immigration Department to legalise their stay in Malaysia until full recovery (if their stay exceeded 30/60/90 days). BTC can be contacted for necessary assistance. 

 

Long-term Business travellers need to do the following at the departure stage:

Departure (Exit and Return) 

a) Foreign business travellers require to submit for the Permission to Exit and Return to Malaysia via MYEntry at https://myentry.myxpats.com.my

b) Malaysian business travellers require to submit for the Permission to Exit and Return to Malaysia via MYTravelPass at https://mtp.imi.gov.my

c) The business travellers are allowed to exit Malaysia and must return within sixty (60) days from the issuance date of the Permission to Exit and Return letter. 

d) Before exiting Malaysia, the business travellers is encouraged to undertake the COVID-19 test at the accredited hospitals/clinics/laboratories, three (3) days prior to departure 

e) Prior to entering Malaysia, the business travellers who wish to return to Malaysia is encouraged to undergo the PCR COVID-19 Test abroad within three (3) days, and must be medically confirmed to be tested negative for COVID-19. 

f) The business travellers will be required to undergo another PCR COVID-19 Test by the MOH on arrival. The cost of PCR COVID-19 Test shall be borne by the business travellers. 

g) It is compulsory to undergo the mandatory quarantine at a Quarantine Centre stipulated by the NADMA and MOH. The cost of quarantine shall be borne by the business travellers.

Can I have in-person meetings with business partners, investors, vendors, customers and government officials?

Yes, you can. However, you must specify the details (venue, date, time, estimated number of persons attending) in the detailed itinerary submitted to the One Stop Centre prior to arrival in Malaysia. The meetings must comply with Malaysia’s SOPs for in-person meetings.

Can I travel across Malaysia to do site visits?

Yes, you can. Inter-state travel is allowed in Malaysia. However, the details of these visits (location of site visits, accommodation and meeting venues near the site, date, time, estimated number of persons attending) must be specified in the detailed itinerary submitted to the One Stop Centre prior to arrival in Malaysia. In the event of Conditional Movement Control Order (CMCO), you have to adhere to the SOPs issued by the National Security Council (NSC).

Can I bring in technical experts/consultants from overseas to help me evaluate/manage my business ventures in Malaysia?

Yes. However, these technical experts/consultants must also follow the same application procedure and process as well as adhere to the same SOPs outlined in this document. They will also be accompanied by designated liaison officers. Each additional technical experts /consultants must make their own applications.

What is the “Fast Track Approval Mechanism” and how am I granted access to it?

The Fast Track Approval Mechanism refers to a mechanism that allows you to speed up your arrival process in Malaysia.  You will be ushered by a duty officer at the airport. Upon exiting the arrival hall, a liaison officer will then accompany you throughout your itinerary until your departure. The One Stop Centre will indicate whether your application qualifies for the Fast Track facility.

Can I regularly travel to Malaysia to monitor my local business interests?

Yes, you can if you are categorised under one of the business travellers allowed to enter into Malaysia.

What if I am a business traveller who also holds a Malaysia My Second Home (MM2H) or a Permanent Resident (PR) status?

You will be required to apply through the One Stop Centre. Your application is subject to approval. Once approved, you will have to undergo the mandatory quarantine at a designated Quarantine Centre at your own expense, as per current SOPs where you will have to undergo a PCR COVID-19 test upon arrival and on a day before the final day of your quarantine period. 

What are the consequences if a traveller is in breach of these requirements once they are in Malaysia?

If a business traveller breaches the guideline, they will be asked to undertake the PCR COVID-19 test immediately, and will be isolated at a Quarantine Centre. The Government will have the right to enforce a mandatory quarantine.

What are the financial implications for the entry process into Malaysia?

The business traveller will have to bear all expenses including COVID-19 tests, cost of quarantine (if tested positive), airport transfers and services of a Liaison Officer as stated in the Entry Permission approval letter. The business traveller has to pay via an online banking platform for all related payments prior to their arrival and present the receipt of payment at the Business Travellers Centre. 

If I need to make an appeal for the Entry Permission Approval, what should I do?

You can make an appeal by re-applying at MyEntry.

How many Liaison Officers will be assigned to a business traveller?

Only one (1) Liaison Officer is assigned per business traveller or a group of business travellers (limited up to 5 pax) under the same itinerary.

Is the business traveller required to cover travel and meal allowances of the Liaison Officer?

Yes, and the total cost including the cost of Liaison Officer will be determined based on the itinerary. This will be stated in the Entry Permission Approval letter.

Will the Liaison Officer be involved in any business meetings?

No, the Liaison Officer will not be involved in any discussions or meetings. The Liaison Officer is only required to travel with the business traveller between venues of business meetings, meals and hotel/accommodation.

What are the functions of the One Stop Centre (OSC)?

The functions are as follows:

  1. Receive and review applications for the entry of Short-term and Long-term Business Travellers into Malaysia. 
  2. Evaluate the applications that fulfil the criteria, guidelines, requirements and conditions. 
  3. To determine the volume of applications to be evaluated per day in order to control the number of Business Travellers’ arrival, which is limited to 500 entry per week
  4. The decision to recommend for approval or rejection of the application of business travellers is within three (3) working days, including the approval taken by Immigration Department. 
  5. The Entry Permission decision letter will be issued by IMI via MYEntry; and will be copied to the OSC Committee on a daily basis. 
  6. Any decision made by the OSC Committee will be based on the current Malaysian government criteria and guidelines.

What is the definition of the new and existing employment pass holders stranded abroad?

Employment Pass (EP), Professional Visit Pass (PVP) and Resident Pass-Talent (RP-T); 

  • New Business Travellers: Approved employment passes and stranded abroad 
  • Existing Business Travellers: Holding active employment passes and stranded abroad

What is the definition of potential investors seeking investment and technology projects in Malaysia?

This refers to potential investors / business owners / associates that are considering investing in Malaysia. Purpose of visits such as visiting project sites, meeting with government agencies (federal government, statutory body, state government or local authority), securing business and signing business agreements (MoU).

What is the definition of business customers for product qualification and validation before commercial production?

This refers to business travellers that are required to enter Malaysia to qualify and validate their product, before their supplier starts commercial production. This may involve a third-party representative such as a legal consultant, tax advisor or a representative from an accreditation body.

What is the definition of technical experts for adhoc emergency cases to serve single and multi-customers across Malaysia?

These refer to the technical experts for:

  • Urgent maintenance / repair machine
  • Aviation-related maintenance
  • Health-related services
  • ICT expertise / server breakdown

Natural disaster support services

What is the definition of business owners, board members, executives and associates of existing companies in Malaysia (without employment pass)?

This refers to business owners, board members, executives and associates of existing companies in Malaysia (without employment pass). The existing companies are includes manufacturing, services and agriculture-related companies.

What is the definition of business travellers of Permanent Resident (PR) pass holders?

This refers to a Permanent Resident (PR) holding a valid status that travels for business purposes.

What is the definition of business travellers of MM2H Social Visit Pass holders?

This refers to a person holding a valid MM2H Social Visit Pass who travels to Malaysia for business purposes.

What is the definition of business travellers of long term Social Visit Pass?

This refers to a business traveller that is holding a Social Visit Pass and travels to Malaysia for business purposes for a duration of 15 days up to maximum either 30 / 60 / 90 days according to the respective countries.

What are the types of entry permissions?

There are two types of entry permissions:

  • Short term stay (14 days and less)
  • Long term stay (More than 14 days)

What is the definition of short term stay?

Business Travellers who enter and stay in Malaysia for a period of 14 days and less, from the arrival date at entry point until the departure date.

What type of business travellers can apply for short term stay?

  • Potential Investors 
      • Key decision makers for business decisions or are planning to invest in Malaysia, and the purpose of visit includes site visits, business meetings or signing agreements 
  • Business Customers 
      • Business customers that are required to enter Malaysia to qualify and validate their product, before their supplier starts commercial production
  • Technical experts
      • Technical experts for ad-hoc emergency cases, serving single or multiple customers across Malaysia
  • Existing Investors
    • Existing investors that are business owners/ board members/ executives/ associates of companies in Malaysia, but are not under the payroll of any registered company in Malaysia

What is the definition of long term stay?

Business Travellers who enter and stay in Malaysia for a period of more than 14 days, from the arrival date.

What type of business travellers can apply for long term stay?

  • New/Existing Foreign Technical Experts (PVP – Stranded Abroad)
    • Foreign technical experts with a Professional Visit Pass (PVP) serving single and multiple customers across Malaysia
  • New/Existing Expatriates (Stranded Abroad)
    • New and existing expatriates that have a valid EP/RP-T but are stranded abroad (including dependants of EP and RP-T)
  • Frequent Foreign Business Travellers (Exit & Return)
    • Foreign business travellers that frequently exit and return to Malaysia, including representatives of Regional Establishments, Regional Offices or Principal Hubs
  • Permanent Resident Pass Holders (PR) 
    • Business travellers with a valid PR pass (including dependants of EP and RP-T)
  • Malaysia My 2nd Home Social Visit Pass Holders (MM2H) 
    • Business travellers with a valid MM2H pass (including dependants of EP and RP-T)
  • Frequent Malaysian Business Travellers (Exit & Return)
    • Business travellers with a valid Malaysian passport that frequently exit and return to Malaysia
  • Social Visit Pass Holders (15-90 days) 
    • Business travellers with a Social Visit Pass that is valid for a duration of 15 days up to a maximum of either 30, 60 or 90 days according to the respective countries.

How can I find out the status of my application?

The application status can be checked online via https://myentry.myxpats.com.my/

Who will issue the Entry Permission letter?

The Entry Permission decision letter will be issued by IMI via MYEntry and will be copied to the OSC Committee on a daily basis.

Is the COVID PCR test required before the arrival in Malaysia?

Yes. Prior to travelling to Malaysia, approved business travellers are required to take the polymerase chain reaction (PCR) test within 72 hours before departure and obtain a certificate of having tested negative for COVID-19. 

When to submit an entry permission application?

Business travellers will need to submit their Entry Permission application to the OSC via MyEntry in not less than 14 working days before departure.

How do I contact the One Stop Centre (OSC)?

Location: KLIA Gate C36 & C37

Email: [email protected]

Phone: +603-2267 3633/3431

What is the difference between MYEntry and MyTravelPass?

MYEntry is the platform for short term foreign business travellers to obtain permission to enter Malaysia during the Movement Control Order (“MCO”) period. 

It is also for long term foreign business travellers who hold a valid Employment Pass (“EP”), Professional Visit Pass (“PVP”) and Resident Pass-Talent (“RPT-T”) to obtain permission to enter Malaysia during the Movement Control Order (“MCO”) period. For foreign business travellers who are in Malaysia and plan to exit on business purposes and return again during the MCO period, you can also obtain the permission via MYEntry platform.  

Meanwhile, MyTravelPass caters to eligible foreign visitors including business travellers who wish to enter Malaysia during the MCO period, as well as Malaysian business travellers who wish to exit and return.

What is the Business Travellers Centre?

Business Travellers Centre is a centre to facilitate the incoming business travellers entry to Malaysia which has been established at the Kuala Lumpur International Airport (KLIA). The centre will be managed by the Malaysian Investment Development Authority (MIDA).

What are the functions of the Business Travellers Centre?

The functions of the Business Travellers Centre are to:

  1. Meet and greet the approved business travellers entry into Malaysia at KLIA
  2. Brief the approved business travellers on the guidelines, Standard Operating Procedure (SOP) and movement processes whichever applicable depending on the business travellers category
  3. Review and verify the pre-determined documents as stipulated in the Entry Permission approval letter and COVID-19 test result
  4. An assigned duty officer will accompany the business traveller to undertake the RT-PCR test at BTC
  5. Provide resting area for business travellers while waiting for their test result (within 3 hours), before proceeding to the Immigration Counter

What is the definition of Duty Officers?

“Duty Officer” – defined as: 

  • A person that is appointed by the Government to accompany business travellers immediately at the arrival gate to Business Travellers Centre and throughout the health screening process until the Arrival Hall
  • Duty Officers will handover the business travellers to the Liaison Officer at the Arrival Hall 

What is the definition of Liaison Officers?

“Liaison Officer” – defined as:

  • A person that is appointed by the Government to greet the business travellers at the Arrival Hall
  • A person that will accompany the business travellers from the Arrival Hall to the hotel and throughout the approved itinerary by OSC Committee

Where is the Business Traveller Centre located?

The Business Traveller Centre is located at Gate C 36, before the Immigration Checkpoints of the Kuala Lumpur International Airport (KLIA).

How do I contact the Business Traveller Centre?

KLIA Gate C36

Phone: +603-2267 3633/3431

Email: [email protected]

Who manages the Business Traveller Centre?

The Business Traveller Centre team comprises representatives from the Malaysian Investment Development Authority (MIDA).

What is the fast track facilitation?

Fast track facilitation consists of:

  • Meet and greet at the arrival gate 
  • RT-PCR COVID test at BTC (results will be obtained within 3 hours)
  • Exemption from the mandatory quarantine with strict SOPs 
  • Usage of business lounge 
  • Fast Immigration clearance 

What are the operation hours for the Business Travellers Centre?

The Business Travellers Centre will be operating 24 hours, 7 days a week.

What is the test lab at the Business Travellers Centre?

There is a dedicated COVID-19 test lab at the BTC for business travellers to undertake the RT-PCR COVID-19 Test. This would speed up the process for business travellers as they will be able to  obtain the test result within 3 hours.

What does a detailed itinerary look like?

The sample itinerary can be found here (LINK). Business travellers are encouraged to download and use this sample itinerary.

How many applications must be submitted if I travel in a group?

One application. Please note that one application can consist of multiple business travellers with the same itinerary. This is limited up to 5 pax per group.

What are the procedures/SOP that the business travellers need to follow, during the stay in Malaysia?

Business travellers must comply with the following Malaysia’s COVID-19 SOPs:

  • Downloading and using the MySejahtera app for contact tracing 
  • Surgical grade masks
  • Hand hygiene 
  • Daily temperature checks
  • Practicing safe distancing

What is MySejahtera?

MySejahtera is an application developed by the Government of Malaysia to assist in managing the COVID-19 outbreaks in the country. It allows users to perform health self-assessment on themselves and their families. The users can also monitor their health progress throughout the COVID-19 outbreak. In addition, MySejahtera enables the Ministry of Health (MOH) to monitor users’ health conditions and take immediate actions in providing the treatments required.

Where can I download MySejahtera app?

MySejahtera is available in Galeri Aplikasi Mudah Alih Kerajaan Malaysia (GAMMA), Apple App Store, Google Play Store and Huawei AppGallery.

More information can be found here LINK 

What is the minimum mobile device's requirement to use MySejahtera?

  1. Smartphones running Android 4.4 and above or iOS 12 and above.
  2. Internet connection
  3. Able to receive SMS for the system to send One-Time-Pin (OTP) for the verification process.

Do I have to pay to download the MySejahtera application?

No, MySejahtera is FREE to download and use.

Is my personal information shared in this application secure?

MySejahtera is owned and operated by the Government of Malaysia. It is administered by MOH and assisted by NSC and MAMPU. The Government assures that your personal information will only be used for the purpose of managing and mitigating COVID-19 outbreak. It will not be shared with any other party.

What is the difference between ESD and OSC?

The Expatriate Services Division (ESD) is a division under the Immigration Department of Malaysia which approves the employment pass (EP/PVP/RP-T) for foreign business travellers who wish to enter Malaysia.

Meanwhile, OSC refers to the One Stop Centre which is managed by MIDA to evaluate and recommend the approval of the entry permission for long term foreign business travellers (with valid employment passes) as well as short term business travellers (without employment passes) who wish to enter Malaysia during the MCO period.

How can I find out more about the Expatriate Services Division (ESD) and MYXpats?

Please find out more at the FAQ section under the ESD website. (LINK)

For more information on MYXpats, please click on the following link (LINK).

What is the difference between Reciprocal Green Lane (RGL) of Malaysia-Singapore and One Stop Centre (OSC)?

RGL

The RGL is a bilateral initiative to facilitate the movement of short-term business/official travellers between Malaysia and Singapore. The entry and exit points between these two countries are the airports in Malaysia and Singapore which have available non-stop flight routes, as well as the land border crossing between Malaysia and Singapore. For further guidelines, please refer to the SafeTravelSingapore website (https://safetravel.ica.gov.sg/malaysia/rgl/terms-and-conditions)

OSC

Meanwhile, the OSC is established to ease the movement of business travellers by expediting the approval of their entry to do business in Malaysia, while prioritising public health, livelihoods and economic sustainability. The OSC caters to business travellers from all countries and for all economic sectors that are entering Malaysia for a short-term stay (14 days or less) or a long-term stay (more than 14 days).

Can a Business Traveller choose between RGL or OSC?

Yes. The Business Traveller can apply either RGL or OSC as long as the Business Traveller comply with the criteria of the respective schemes.